Thank you for choosing us to be part of your special event. Below are our T&C’s for you to have a read through.

Terms & Conditions

Placing an Order

If any of the details on your booking form are incorrect then please inform us immediately so we can resolve the matter as soon as possible.

A 50% deposit is required to reserve the booking of the date of your event.

Final payment is due 2 weeks prior to the event.

The client is responsible for any damage or loss to hired goods. A £3 charge per chair cover, £2 per sash, a £100 charge for any damage or loss to the candy cart and a £50 charge or any damage or loss to the post box.

At Tying the Knot, we do our very best to inspect our products before they are sent out. Please contact us immediately should you find any faults with products and we will be happy to rectify as soon as possible.

The client is responsible for ensuring the chair covers fit the chairs at the venue. Tying the Knot is happy to provide you with a sample to try prior to booking.

Delivery is included within the hiring cost within 10 miles of Rhyl, North Wales. Travel, which exceeds 10 miles, will be charged at 50 pence per mile thereafter.

All prices are subject to change without prior arrangement, due to ever increasing supplier costs.

Cancellation

In the event of a cancelled booking, the holding deposit will automatically be lost. If full payment has already been received, the following cancellation charges will apply:


Collection, Set-up & Delivery

Tying the Knot will deliver the goods either the day before or on the day of the event, depending on your individual needs. The delivery can be made to the chosen venue or to a preferred address if more convenient. We will return the day after the event at an agreed time to collect the hired goods.

Tying the Knot will not be responsible for injury or damage to persons or property howsoever sustained arising from our goods under hire. The client is responsible for ensuring the chair covers and sashes are fitted correctly to prevent any injury during the event.

VAT

We are currently VAT exempt so you don’t have to worry about this.

Other

All hired equipment remains the property of the owner

Goods must be ready for collection at the agreed location at the correct time and date arranged.

If goods are not retuned at the end of the agreed hire period Tying the Knot retain the right to charge for the cost of replacement goods to honour any bookings where the goods are required.

Goods must be packed in the boxes they were delivered in. Please ensure the chair covers are not tangled and all sashes are un-knotted.

Charges will be made for any damaged goods that have been dragged on the floor, burns, holes, rips and tears or candle wax.

Thank you